About Us
Bristol Airguns are completely dedicated to your total satisfaction. We have built a reputation for service that is second to none in the Industry If you have any suggestions or comments please email us at [email protected] – every idea is considered with interest, and acted on where ever practical.
This policy is effective as of 16 July 2021.
Last updated: 28th February 2022
Our Contact Details
New Enterprise Retail – T/A Bristol Airguns
22 Regent Street, Kingswood, Bristol, BS15 8JS, U.K.
Phone: 0117 907 0609
General Enquiries: [email protected]
Making A Purchase
Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
- Send you future offers unless you decide to opt-out.
Payment Options
We accept credit/debit card payment, and payments through Paypal, We accept Klarna, Visa and Mastercard Solo, Switch and Amex. As you are redirected to a third-party payment gateway (standard internet practice), your card details are taken by those organisations. Details of their security measures – PCI-DSS compliance – can be found on their websites.
Credit Card Security
All payments are made through a third-party payment gateway. We do not store any card details for future use.
When filling in the address on the payment form please make sure that you input the same details as your postal address.
If you have any problem with paying via the online gateway please contact the office before trying again.
You can also place your order over the phone 5 days a week between 10 am and 3.00 pm by calling 0333 335 0096 and selecting Option Two.
Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Back Orders
If your item is not in stock it will be placed on backorder. We take deliveries from our suppliers weekly so your goods will normally be delivered in a maximum of 8 working days for postal items or 11 working days for hand-delivered items. If there is a longer delay in getting hold of the item you will be contacted to give you the option of waiting or cancelling your order.
Delivery and Shipping
Because of new Legislation, from the 1st of October 2007, we are not allowed to send Air Rifles, Air Pistols or Silencers through the post.
We now deliver all the Airguns we sell using our own Transport, we aim to deliver all airguns within a 35-mile radius of the store, the rest of the items we sell on our website are sent via Parcelforce 48-hour service.
Products are delivered to the address specified by the customer on the purchase order, or where necessary to a works or alternative address by prior arrangement and only to geographic zones that we service. Please note that where goods are delivered to an address that is not the home address you will still need to produce a photo i.d. and proof of address such as a utility bill. We need to be able to verify your age, address and that the goods have been paid for by the person we are delivering to.
Shipping and Handling Delivery Terms
Where we use a third party to make a delivery (as with any shipment), a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse the company who will then deliver a new, identical package to the customer free of charge.
We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather, strikes or delays due to the Corona Virus.
Airguns are exempt from this policy due to the new VCR Act.
Loss or Damage in Transit
Bristol Airguns will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Bristol Airguns and the carrier within three (3) business days of delivery.
In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Bristol Airguns or its representatives on request.
Delivery Errors
The Customer must inform Bristol Airguns immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in-kind or in quality, compared with the information in the purchase or telephone order.
Any claim made after this time period may be rejected. All claims must be made in writing and sent to Bristol Airguns or emailed to [email protected]
Any claim that does not respect the rules defined above cannot be taken into account and release Bristol Airguns of any responsibility to the customer.
In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Bristol Airguns in whole, in their original packaging and in perfect condition to our business address in Kingswood, Bristol.
For claims to be accepted, the customer must first make a declaration to Bristol Airguns concerning any returns and receive Bristol Airguns’ consent. If accepted, the customer will ship the package to our business address in Kingswood, Bristol.
Shipping fees shall be at Bristol Airguns’ expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return, or a customer has simply changed their mind. Bristol Airguns may waive any shipping costs where they will be visiting the customer with a replacement order or replacement goods.
Faulty Goods and Exchanges
All products leave our premises in perfect condition. The customer must notify the carrier of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel prior to opening the parcel, and refuse the package if necessary. A new identical product will then be sent to the customer at no additional charge.
No exchanges can be made at a later time for goods claiming to be damaged during carriage following the opening of the package, without notification at time of reception.
Returns Policy
If you order an item and it isn’t what you expected then we’ll happily take most products back (within 14 days from the date of receipt) as long as it is unused, in new condition and in their original packaging.
Non-faulty goods returned may be subject to a 25% handling charge of the cost of goods purchased.
Any non-faulty items which are returned outside of 14 days from the date of receipt may be subject to a 33% restocking charge which will be deducted from the final refund.
Please note that ALL non-faulty items must be returned in saleable condition and in all original packaging otherwise a larger restocking figure may be applied as we will be unable to resell the item as new or at anything near its true value.
For some items, such as made-to-order, specially ordered items or personal use or hygiene products unfortunately we are unable to take the products back. Additionally, cancellations of special order / made to order items may incur a restocking fee. If you have any queries then please call us to ask for further details.
The Customer shall comply with the Bristol Airguns returns procedure as defined below. Bristol Airguns will not accept any returned goods should the returns procedure not be followed.
The Customer must contact Bristol Airguns by either telephone or by e-mail to obtain a returns authorisation. The customer is responsible for returning the goods within 14 days of receiving the item.
In cases where the faulty or damaged goods are rejected within 14 days, the Customer is entitled to a replacement, alternative goods or a refund. The faulty or damaged product must be returned to Bristol Airguns before the refund or replacement can be issued.
All refunds will be issued within 14 working days of an order being cancelled or items returned.
Bristol Airguns accepts no responsibility for returns shipping costs for rejected items unless they are faulty in which case Bristol Airguns will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of express, next day, Saturday, am, special or any other form of expedited delivery.
Cancellations
Cancellations are only accepted if the Customer complies with Bristol Airguns cancellation procedure and before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made either by telephone or by e-mail directly with Bristol Airguns.
Cancellations and returns requests made after a product has been delivered and is deemed fit for a purpose need to be authorised by Bristol Airguns. The cost and risk of returning these goods are solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale and MAY be subject to a 10% handling charge of the cost of goods purchased.
Bristol Airguns can organise the collection of these goods and the cost is subtracted from the amount to be credited to the customer or the goods can be shipped and paid for by the customer on their own nominated carrier with the appropriate insurance cover. Returned goods must be in their original packaging, complete with none of the internal packaging having been opened.
These terms and conditions are governed and shall be interpreted in accordance with U.K. Law.
Guarantee Warranty
All goods come with the manufacturer’s one-year warranty. In addition, Bristol Airguns will offer a free lifetime repair warranty. This covers you for any manpower charges but excludes shipping and parts. This may not apply if the item has been modified or repaired by the customer or any other third party not specifically approved by Bristol Airguns.
The provisions hereof cannot deprive the customer of their right to a legal warrant requiring Bristol Airguns to protect the customer against latent defects of goods sold.
In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.
Our Promise
We offer clear honest unbiased advice, great after sales service, we are here to help whenever way we can. The focus of this business is you, our customer. Please feel free to contact me directly if you believe you have not received the best service possible.
David Player
Director.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
bristolairguns.com
[email protected]
0333 335 0096
